Are your dolls handmade?
Yes! Our dolls are made from several components which we source from all over the world to ensure we can make the highest quality doll for you. We take all the various components and hand make each doll. Each doll takes 6 – 8 hours to make over a 3 day period for the various glues used to set and harden. Given this we have a 10 business day turn around time for all doll orders.
Are your dolls made in Australia?
We source all our components from different places all over the world to make sure we can make the highest quality product for you. Our doll bodies are handmade by our valued partner in China, a small family business just like us. Our doll wigs come from America and are the best on the market. Once you’ve designed your doll, we then hand make each doll right here in sunny Queensland.
Can I add elements to my doll like freckles and earrings?
Absolutely! Send us an email at firstname.lastname@example.org and we are happy to help you add extra design elements to your doll at a small extra charge.
Are the doll wigs stuck on permanently?
Yes, as our dolls are made to be played with, we permanently stick our wigs on. Our wigs are adhered to the dolls scalp using a premium vinyl flexible glue to allow for movement when brushing and styling.
Can I use hair tools like straighteners and curlers on the doll’s hair?
Our wigs are heat safe to 180°! You can use irons, curling wands and crimpers, it only takes 3-4 seconds to achieve one curl. All irons differ and many irons have heat inconsistency so please test your tool first. We strongly recommend digital tool and never going higher than 180°. Please don’t over heat, it can scorch the wig causing the fibers to melt.
What is the dolls hair made from?
Our stunning wigs simulate healthy human hair, whilst we can’t give away exactly what they are made from we can assure you they are made from a premium synthetic material that is also used in wigs for people.
I want to change my custom doll; how can I do that?
Unfortunately, once your order has been finalised we are unable to make changes to your design. Please triple check you are 100% happy with your amazing design before finalising your order.
Can I wash my doll and her hair?
Our wigs are washable for proper cleaning. Simply wrap your dolls body and face in a towel to protect from getting wet – remember if their eyes get wet, they can rust! Use your favourite shampoo and conditioner sparingly and rinse thoroughly.
Can I get discounted shipping for small orders?
Yes! If you are ordering small items like clothing and small accessories that will fit in a satchel then select the ‘satchel’ option at checkout for discounted flat rate shipping.
What age do you recommend your dolls for?
Our dolls are perfect for ages 3 to 93 – because you’re never too old for fun! By the age of 3 we’ve found most children understand the concept of gentle play and can play for extended periods of time with the dolls in a creative and fun way.
The doll I want is out of stock, can you get it in for me?
Whilst we don’t allow back orders at this stage, we are most certainly happy to try and accommodate your requirements. Send us a quick note with the item you were after and we’ll let you know if we will be restocking it soon.