butterfly

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Questions?

We are a proudly Australian owned and operated business based in sunny Queensland! Our dolls are designed by us right here in Port Douglas. However, sadly there are no manufacturing opportunities to make our dolls within Australia. Our dolls are made by a small family manufacturer who has been making dolls for over 50 years. Our dolls are made from components from a variety of high quality manufactuers to ensure we can bring you the highest quality doll possible.

Absolutely! We give you the opportunity to add earrings to your doll for $9.95. 

Yes, as our dolls are made to be played with! Their hair is a wig which is permanently stuck to the dolls head. 

Our wigs are heat safe to 180°! You can use heating tongs to shape your dolls hair however you want it – straight or curly. It only takes 3-4 seconds to heat the hair enough to achieve a curl. We have instructional videos on our YouTube Channel. All heating tongs differ and many irons have heat inconsistency so please test your tool first. We strongly recommend a digital tool and never going higher than 180°. Spray the hair with a light mist of water from your spray bottle before you run your heating tongs over the fibers to protect them. Please don’t over heat the wig, it can scorch the wig causing the fibers to melt and singe – remember, the hair is made of very fine high grade synthetic material! 

Our stunning wigs simulate healthy human hair, BUT it is not real hair and shouldn’t be treated like real hair. Whilst we can’t give away exactly what they are made from we can assure you they are made from a premium synthetic material that is also used in wigs for people.

Our wigs are washable for cleaning if they get dirty. Simply wrap your dolls body and face in a towel to protect from getting wet – remember if their eyes get wet, they can rust! Use a tiny drop of dishwashing liquid, wash gently trying not to agitate the hair too much to minimise knots and rinse thoroughly. Leave the hair to dry thoroughly for a least 24 hours. Do not brush your dolls hair when it is saturated – you will stretch and weaken the hair fibers.

Yes! If you are ordering small items like clothing and small accessories that will fit in a satchel then select the ‘satchel’ option at checkout for discounted flat rate shipping.

Our dolls are perfect for ages 3 to 93 – because you’re never too old for fun! By the age of 3 we’ve found most children understand the concept of gentle play and can play for extended periods of time with the dolls in a creative and fun way. However we have found the best age for our dolls to be 6+ as they are able to better manage the hair and not cause excessive knotting during play.

We regularly restock our dolls, and add new designs. If you see a doll you like and its out of stock, pop your email in the ‘notify me’ box and we’ll let you know when it is back in stock.

If you have just ordered please send us an email to let us know of the required changes. If you wanted to cancel your order, our cancelation policy applies. 

We Are Super Happy To Assist Our Customers

Our business hours are 9am to 5pm Monday to Friday.
All inquiries are usually responded to within 24-48
hours during regular business hours.
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